TidalJoy™ Square Inflatable Floating Dock Platform 6.5ft x 6.5ft

Big Joe 2-Year Limited Manufacturer’s Warranty

Big Joe warrants this item against manufacturing defects in materials and workmanship for 2 years from the date of delivery when used under normal residential conditions and cared for properly. Covered issues include qualifying defects in items such as seams, stitching, zippers, foam integrity, and other material or workmanship issues.

The manufacturer’s warranty does not cover accidental cuts, punctures, pet damage, burns, misuse, improper storage or maintenance, mold or mildew, commercial use, normal wear, or ordinary weathering.

Optional Mulberry Protection Plan

For extra peace of mind, you can add a Mulberry Protection Plan at checkout. Mulberry helps protect your Big Joe furniture from accidental damage starting on day one. Depending on the plan purchased, Mulberry can also continue covered defect or malfunction protection after the Big Joe manufacturer’s warranty ends.

Covered incidents may include accidental stains and spills, accidental rips and tears, liquid marks and rings, and certain burn or heat marks, subject to the final plan terms. Approved claims have no deductible.

Mulberry does not cover pre-existing damage, theft or loss, damage during delivery, misuse, unauthorized repairs, natural disasters, or normal wear and weather-related deterioration such as prolonged environmental fading, moisture-related deterioration, mold, mildew, or rust, subject to the final plan terms.

How to file a claim

If you believe your item has a manufacturing defect, contact Big Joe Support with your proof of purchase and photos of the issue.

If you purchased a Mulberry Protection Plan and need to report accidental damage, file your claim directly through your Mulberry dashboard. Mulberry will review the claim and determine whether repair, replacement, reimbursement, or another resolution applies under the plan.

*Coverage details, limits, remedies, and exclusions apply. See the full Big Joe Limited Manufacturer’s Warranty and applicable Mulberry Protection Plan terms for complete details.

Tidal Joy – Setup & Deflation Guide

Inflation

1. Lay out the float
   Place the float on a flat, clean surface.
2. Remove the valve cap from the inflate/deflate port by twisting the cap to the left.
3. Ensure the valve pin is popped up. If itis not, push down on the pin and twist. This seals the inflation port.
4. Insert the pump hose to the inflation/deflation port. Twist the hose to the right to lock in place.
5. Attach the hose to the pump's INFLATE side by sliding on and twisting it in place. Inflate until firm. No need to worry about over-inflating--the pressure regulator will activate and slowly release air if max capacity is reached.
6. Remove the hose. Twist to the left to remove it from the inflation port. The valve pin should stay up to keep the air in the float. 
7. Put the valve cap on. Ensure there is no water or debris in the port before securing the cap.

Deflation

1. Set the float on a clean, flat surface. Ensure there is no water or debris around the inflation port. Twist the valve cap to the left to remove. 
2. Push the valve pin down and twist until it locks in the down position. Air escapes as soon as you push down to indicate it is ready to deflate. 
3. Insert the pump hose to the inflation/deflation port. Twist the hose to the right to lock in place.
4. Attach the hose to the DEFLATE side of the pump. Deflate until you hear the sound of the pump change to a higher pitch, or until the float appears fully empty. 
5. Remove the hose. Twist to the left to remove it from port. Make sure all of the air is out of the float. 
6. Put the valve cap on. Ensure there is no water or debris in the port before securing the cap.