payment and shipping questions support

Payment & shipping

How long until I receive my order?

<p>We take exceptional care in handling your Big Joe. Each item is hand-filled and shipped from our facility 2-3 business days of placing your order. All items ship FedEx ground unless otherwise specified. Customers typically receive their products 5-7 business days after their order is shipped. Once an your Big Joe ships, a confirmation and tracking number is emailed to you.</p>

My order has not arrived

Most orders ship within 2-3 business days of order placement. If you feel your order is delayed please remember:

  • If the order has shipped, you can track your order
  • Allow up to the evening of the last date if there is a delivery date range
  • Orders with multiple items may be shipped from different warehouses and arrive in different boxes on different dates. Each box will have a separate tracking listed under Order Shipments under My Orders
  • If the delivery date has passed, please contact customer service 

Which forms of payment do you accept?

We accept these forms of payment for orders.

  • American Express
  • Discover
  • MasterCard
  • Visa
  • JCB
  • Gift Cards
  • Diner’s Club International

For security and privacy reasons, your credit card number remains invisible to us. We cannot see it. We do not accept PayPal, Check/Money Order or BitCoin at this time.

Why was I charged sales tax for my order?

State and Local Sales Taxes

In accordance with applicable state and local laws, we are required to charge sales tax in localities where Comfort Research, LLC has operations. Comfort Research does not benefit from the collection of sales tax and we remit all taxes collected directly to the appropriate taxing jurisdiction. As a general rule, it is the laws of the state of delivery that determine whether sales tax will be due on your transaction.

The terms contained herein are subject to change as the taxation of online transactions is continually evolving. Comfort Research strives to comply with state and local tax laws as they exist currently and continues to monitor and update its taxation policies as those laws change.


Orders shipped to Michigan, Utah and Tennessee will have all applicable state and local sales tax added to your total order, and to related shipping and handling charges where appropriate.


Comfort Research, creators of Big Joe does not collect sales or use tax in all states. For states imposing sales or use taxes, your purchase may be subject to use tax unless it is specifically exempt from taxation. Your purchase is not exempt merely because it is made over the Internet or by other remote means. Many states require purchasers to file a sales/use tax return at the end of the year, reporting all of the taxable purchases that were not taxed, and to pay the tax on those purchases.

You may have a tax obligation in states where Comfort Research, LLC does not collect sales tax. Details of how to report these taxes may be found at the websites of your respective taxing jurisdictions.

We do not charge sales tax on the purchase of Gift Cards; however, items paid for with Gift Certificates will be taxed if shipped to addresses in the states or regions mentioned above.