payment and shipping questions support
Payment & shipping
My order has not arrived
Most orders ship within 2-3 business days of order placement. If you feel your order is delayed please remember:
- If the order has shipped, you can track your order
- Allow up to the evening of the last date if there is a delivery date range
- Orders with multiple items may be shipped from different warehouses and arrive in different boxes on different dates. Each box will have a separate tracking listed under Order Shipments under My Orders
- If the delivery date has passed, please contact customer service
Which forms of payment do you accept?
We proudly accept Visa, Mastercard and Discover.
Why was I charged sales tax for my order?
We are required by law to charge sales tax on products shipped to those locations where sales taxes are applicable.
How long until I receive my order?
We take exceptional care in handling your Big Joe. Each item is hand-filled and shipped from our facility 2-3 business days of placing your order. All items ship FedEx ground unless otherwise specified. Customers typically receive their products 5-7 business days after their order is shipped. Once an your Big Joe ships, a confirmation and tracking number is emailed to you.