payment and shipping questions support

Payment & shipping

How long until I receive my order?

Due to the many changing variables affected by COVID-19, orders may experience shipping delays up to 2 to 3 weeks. Thank you for your patience! We know the incredibly awesome folks who deliver packages in times like these are doing their very best to get you your order ASAP.

 

We take exceptional care in handling your Big Joe. This hand-filled product will be delivered to you for free approximately 4-8 business days once you place your order. Once an your Big Joe ships, a confirmation and tracking number is emailed to you.

My order has not arrived

Due to the many changing variables affected by COVID-19, some orders may experience shipping delays with lead times of up to 1 week. Thank you for your patience! We know the incredibly awesome folks who deliver packages in times like these are doing their very best to get you your order ASAP.

 

If you feel your order is delayed please remember:

  • If the order has shipped, you can track your order
  • Allow up to the evening of the last date if there is a delivery date range
  • Orders with multiple items may be shipped from different warehouses and arrive in different boxes on different dates. Each box will have a separate tracking listed under Order Shipments under My Orders.
  • If the delivery date has passed, please email our customer service team.

Which forms of payment do you accept?

We accept these forms of payment for BuyBigJoe.com orders.

  • American Express
  • Discover
  • MasterCard
  • Visa
  • JCB
  • Buybigjoe.com Gift Cards
  • Diner’s Club International

For security and privacy reasons, your credit card number remains invisible to us. We cannot see it. We do not accept PayPal, Check/Money Order or BitCoin at this time.

Why was I charged sales tax for my order?

STATE AND LOCAL TAXES
Comfort Research, creators of Big Joe does not collect sales or use tax in all states. In accordance with applicable state and local laws, and in localities where Comfort Research, LLC has operations, we are required to collect sales and use tax. Comfort Research does not benefit from the collection of these taxes and we remit all taxes collected directly to the appropriate taxing jurisdiction. As a general rule, it is the laws of the state of delivery that determine whether sales tax will be due on your transaction.

Your purchase is not exempt merely because it is made over the Internet or by other remote means. Many states require purchasers to file a sales/use tax return at the end of the year, reporting all of the taxable purchases that were not taxed, and to pay the tax on those purchases. You may have a tax obligation in states where Comfort Research, LLC does not collect sales tax. Details of how to report these taxes may be found at the websites of your respective taxing jurisdictions.

The terms contained herein are subject to change as the taxation of online transactions is continually evolving. Comfort Research strives to comply with state and local tax laws as they exist currently and continues to monitor and update its taxation policies as those laws change.