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payment and shipping questions support

Payment & shipping

My order has not arrived

Most orders ship within 2-3 business days of order placement. If you feel your order is delayed please remember:

  • If the order has shipped, you can track your order
  • Allow up to the evening of the last date if there is a delivery date range
  • Orders with multiple items may be shipped from different warehouses and arrive in different boxes on different dates. Each box will have a separate tracking listed under Order Shipments under My Orders
  • If the delivery date has passed, please contact customer service 

Which forms of payment do you accept?

We proudly accept Visa, Mastercard and Discover.

Why was I charged sales tax for my order?

We are required by law to charge sales tax on products shipped to those locations where sales taxes are applicable.

How long until I receive my order?

We take exceptional care in handling your Big Joe. Each item is hand-filled and shipped from our facility 2-3 business days of placing your order. All items ship FedEx ground unless otherwise specified. Customers typically receive their products 5-7 business days after their order is shipped. Once an your Big Joe ships, a confirmation and tracking number is emailed to you.