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returns and repair questions support

Returns & exchanges

What if my Big Joe just isn't for me?

We certainly hope that you’ll love your Big Joe product the moment you receive it, but if for any reason you don’t contact us for a return authorization within 30 days of purchase. Once we receive your shipment we'll inspect it and refund the purchase price back to the form of payment used. Please note you are responsible for the return shipping. Returns that are deemed to have missing items, or in non-sellable condition will be charged a 15% restocking fee.