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Deflated but not defeated

Deflated but not defeated

I just opened my Fuf and it's flat. Why?

Not to worry, your Fuf will be full and fluffy in no time! To save space, every Fuf is compressed with a vacuum and put into a box before shipment. Because of this compression process, your Fuf may seem a little lumpy and under-filled when first opened. Not to worry! This is natural, and this is not how your product will look or feel. Please allow 7 days for the Fuf to fully regain all of it’s fluffiness. Pick up the Fuf and toss it around to help air circulate through the memory foam filling. This will speed up the decompression process. Re-Fuf again and again whenever your Fuf is feeling a little lumpy or flat. Detailed instructions on this Fuf’ing process can be found in the box.

How come my Big Joe went flat?

We want you to love your favorite bean-filled Big Joe product and be able to enjoy it for a long time to come. We pride ourselves in high quality products and we strive to make our products as durable and well-constructed as possible. Even though our beans start out fluffy, over time they will go flat. This is totally normal. It's simple physics, really. Don't worry; you can return your bean bag to its cushiony self just like that with our refill beans.

If you believe your bag has become flat unreasonably early, please contact our customer service team.

How to refill with a standard Mighty Bag