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What if my order arrives damaged or defective?

What if my order arrives damaged or defective?

While cases are extremely rare, damages and defects do happen once in a while during transit to your shipping location. We request that you inspect your item(s) upon delivery. Simply refuse delivery and contact us immediately for a replacement. After delivery is refused, we will file a claim and send you a replacement product. For damages unnoticed at the time of delivery, we require that you contact and send us photographs via email within 48 hours, so that we can address and correct the situation and send out a new product. If your item arrives damaged / defective and you do not wish to receive a replacement part or new item you will be responsible for returning the item and a 15% restocking fee.

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