quality guarantee support
What warranty comes with my Big Joe product?
Megahh Bean Products
When it comes to our bean filled products, you can be rest assured that the cover will stand up to unlimited lounging for up to one year. If you have too much fun on it and spill, tear puncture or drag it behind your pick up truck, all bets are off. Also, the beans in the chair will go flat after a while so based on how much fun you have on it, eventually you will have to buy a bag of Big Joe bean refill and bring your chair back to its glory days. If it has gone flat before 90 days, give us a call and we will send you a refill bag on us.
Ahhsome Foam Products
Big Joe stands and sits behind all of our products. As long as you have registered the product and are the original owner, you can lounge around assured that when it comes to factory defects we will replace your FUF for up to one year from the date of sale. Of course, if you have too much fun on the product and spill, tear, puncture, or try to float in a pool with it, all we can do is give you a high five for living life to the fullest!
What if my order arrives damaged or defective?
While cases are extremely rare, damages and defects do happen once in a while during transit to your shipping location. We request that you inspect your item(s) upon delivery. Simply refuse delivery and contact us immediately for a replacement. After delivery is refused, we will file a claim and send you a replacement product. For damages unnoticed at the time of delivery, we require that you contact and send us photographs via email within 48 hours, so that we can address and correct the situation and send out a new product. If your item arrives damaged / defective and you do not wish to receive a replacement part or new item you will be responsible for returning the item and a 15% restocking fee.