A note about COVID-19

Due to the many changing variables affected by COVID-19, orders may experience shipping delays of up to 1 week. Thank you for your patience! We know the incredibly awesome folks who deliver packages in times like these are doing their very best to get you your order ASAP.

Big Joe is closely monitoring the COVID-19 outbreak while staying committed to providing comfort for all. Our thoughts are with everyone who is being impacted.


As a valued customer, we wanted to let you know what we are doing to support the safety of our team and customers. We take pride in our everyday commitment to health and safety and our facilities are following the directives of the Center for Disease Control and Prevention. Our office team is working remotely and has the needed systems and tools to continue to provide you with the best service possible.


We hope that our #absurdlyawesome products bring you comfort in these unprecedented times as you stay safe and cozy. We remain guided by our core values to Do the Right Thing, Find a Better Way, and Expect the Best.


We wish you and your loved ones continued health.


Comfort for All,

The Big Joe Team

Frequently Asked Questions

Are you accepting returns?

Yes. View our return policy


When will the Big Joe I want be back in stock? 

Big Joe has three facilities in the United States, and each is following local and state guidelines to protect the health and safety of our awesome teams. Because of this, some of your favorite products may not be available at this time. The good news is, as soon as we are able to fill and ship our out-of-stock items, you can bet that we will drop everything to get you the absurdly awesome Big Joe of your dreams. Unfortunately, we do not have exact back-in-stock dates as this situation is ever-evolving. 


We appreciate your patience (and interest in our products) during these truly unprecedented times.