A note about COVID-19

April 1st, 2020

In response to COVID-19, Big Joe is not accepting returns at this time to support key health and safety measures until further notice. When we are able to begin accepting returns again, this page will be updated with details related to extended return and refund timelines.

Thank you for understanding!


Big Joe is closely monitoring the COVID-19 outbreak while staying committed to providing comfort for all. Our thoughts are with everyone who is being impacted.


As a valued customer, we wanted to let you know what we are doing to support the safety of our team and customers. We take pride in our everyday commitment to health and safety and our facilities are following the directives of the Center for Disease Control and Prevention. Our office team is working remotely and has the needed systems and tools to continue to provide you with the best service possible.


We hope that our #absurdlyawesome products bring you comfort in these unprecedented times as you stay safe and cozy. We remain guided by our core values to Do the Right Thing, Find a Better Way, and Expect the Best.


We wish you and your loved ones continued health.


Comfort for All,

The Big Joe Team